Email: info@maxinc.co.za
Call or Whatsapp: 068 848 1656
We have a 7 day return policy. The customer will be liable for return shipping costs as well as a 15% handling fee to cover bank/payment gateway fees. These costs will be deducted from the order total and the remaining amount will be refunded.
If 7 days have gone by since your order was collected from our store or delivered to you, unfortunately we can’t offer a refund or exchange.
To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging including any labels or tags (still attached).
You may return some new, unopened items within 7 days of delivery for a full refund if we supplied the incorrect item. We will also pay the return courier costs if the return is a result of our error (you received an incorrect or defective item).
Once your return is received and inspected, we will call you, send an email or WhatsApp to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your debit/credit card or original method of payment, within a certain amount of days usually dictated by the banks/payment gateways involved in the transaction.
For all card transactions we will require a bank account confirmation letter that matches the card used for the original purchase.
We only replace items if they are defective or damaged. If you need to query or exchange it for the same item give us a call, send a WhatsApp or email us with all the details. In most cases a few photos help speed up the process.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Kindly contact us if you suspect you may have a warranty issue with one of our products. If the particular product is still within it's warranty period and the claim is proved valid following assessment, we will cover collection and return shipping. If the claim is rejected the customer will be liable for the collection courier costs.
If you ordered the incorrect item, you may be able to return it to us in it's original condition for an exchange, but that is subject to a review by our management team and dependent on the item and particular circumstances. You will be liable for the collection and return delivery courier charges, as well as a 15% handling fee.
An exchange item will only be sent out once the original item is received and additional fees have been paid.
We will require a receipt or proof of purchase.
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund clears an account.
If you’ve done all of this and you still have not received your refund yet, please contact us to enquire about the refund progress.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
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